1) ) LATCH WON’T FIT THE DOOR

CAUSES:

A) HAVE 2 3/8” BACKSET, NEED 2 3/4”                    SOLUTION- SEND 2 3/4", REQUEST RETURN OF 2 3/8”

B) HAVE 2 3/4” BACKSET, NEED 2 3/8”                    SOLUTION- SEND 2 3/8", REQUEST RETURN OF 2 3/4”

C) DOOR DRILLED INCORRECTLY                            SOLUTION- MEASURE BACKSET

                                                                                                

2) PRIVACY LATCH WILL NOT LOCK                         SOLUTION- CHECK TO SEE IF IT’S REALLY A PRIVACY

 

3) PRIVACY PIN WILL NOT SCREW INTO LATCH

CAUSES:

A) THREADED BOSS FOR PIN ON WRONG SIDE OF THE DOOR

                                                                                SOLUTION- ROTATE LATCH 180 DEGREES IN DOOR

 

4) EMERGENCY UNLOCK FUNCTION WILL NOT WORK

                                                                                 SOLUTION- USE RELEASE PIN PROVIDED, AND MAKE SURE IT IS IN STRAIGHT, THEN PUSH RELEASE PIN INTO  DOOR (AND KEEP TRYING UNTIL IT WORKS)

                                                                                SOLUTION- SEE 2A.  SCREW IN A PRIVACY PIN (FROM ANOTHER DOOR) ON THE EXTERIOR OF THE DOOR, AND PULL