1) ) LATCH WON’T FIT THE DOOR
CAUSES:
A) HAVE 2 3/8” BACKSET, NEED 2 3/4” SOLUTION- SEND 2 3/4", REQUEST RETURN OF 2 3/8”
B) HAVE 2 3/4” BACKSET, NEED 2 3/8” SOLUTION- SEND 2 3/8", REQUEST RETURN OF 2 3/4”
C) DOOR DRILLED INCORRECTLY SOLUTION- MEASURE BACKSET
2) PRIVACY LATCH WILL NOT LOCK SOLUTION- CHECK TO SEE IF IT’S REALLY A PRIVACY
3) PRIVACY PIN WILL NOT SCREW INTO LATCH
CAUSES:
A) THREADED BOSS FOR PIN ON WRONG SIDE OF THE DOOR
SOLUTION- ROTATE LATCH 180 DEGREES IN DOOR
4) EMERGENCY UNLOCK FUNCTION WILL NOT WORK
SOLUTION- USE RELEASE PIN PROVIDED, AND MAKE SURE IT IS IN STRAIGHT, THEN PUSH RELEASE PIN INTO DOOR (AND KEEP TRYING UNTIL IT WORKS)
SOLUTION- SEE 2A. SCREW IN A PRIVACY PIN (FROM ANOTHER DOOR) ON THE EXTERIOR OF THE DOOR, AND PULL