1) ) THUMBPIECE PARTIALLY RETRACTS LATCH TONGUE, BUT INTERIOR KNOB/LEVER WILL FULLY RETRACT THE TONGUE
CAUSES:
A) ACTUATOR DEFECTIVE SOLUTION- SEND A 28 DEGREE LATCH
SOLUTION- WARRANTY A REPLACEMENT, SEND CALL TAG SO BILL CAN CHECK
2) THUMBPIECE RETRACTS LATCH TONGUE MINIMALLY OR NOT AT ALL , BUT INTERIOR KNOB/LEVER WILL FULLY RETRACT THE TONGUE
CAUSES:
A) BROKEN THUMBPIECE SOLUTION- WARRANTY A REPLACEMENT, SEND CALL TAG SO BILL CAN CHECK
B) BROKEN ACTUATOR SOLUTION- WARRANTY A REPLACEMENT, SEND CALL TAG SO BILL CAN CHECK
3) LATCH TONGUE STICKS IN THE DOOR SOLUTION- LATCH FACE IS NOT FLUSH WITH DOOR EDGE, MORTISE DOOR DEEPER
4) WON’T MOUNT ON 2 ¼” THICK DOOR SOLUTION- SEND THICK DOOR KIT FOR GR
SOLUTION- SWAP NW SET FOR GR WITH KIT
5) KEY NOT TURNING OR STUCK IN CYLINDER SOLUTION- REFER TO THIS TOPIC FOR DEADBOLTS